Terms of Use

Scope and Applicability

The General Terms, including all Supplemental Terms, apply to all of the services and features of the platform. Agreement becomes effective upon first platform access.

The services we provide, including online gambling, may only be used by persons over the age of eighteen (18) years who satisfy the legal gambling age in Australia. We have the absolute and unconditional right to request any verification documents for the purposes of age and identity verification. Any form of age verification circumvention will lead to the immediate termination of the consumer’s account and account funds will be lost.

We may make changes to these Terms to keep them current and compliant. Any changes will be made with a notice period of 30 days in advance. Continued use of the services will be considered as the acceptance of the new terms.

Account Details and Management

This section outlines your obligations regarding account information and maintaining the security of your gaming account.

Registration Requirements

You need to provide truthful, complete, and current personal information in the course of account registration.

• You must provide your legal name, valid Australian address, contact information, and any identification documents that are permissible.
• One account is permitted per individual, household, and IP address.
• Registration details must be truthful and substantiated.
• There is a full prohibition on having more than one account, and if it is found that a person has registered multiple accounts, the user will have all of their accounts cancelled.

Account Security and Responsibility

The responsibility for the security of accounts lies solely with the user.

• It is imperative that users keep login details private and report promptly any cases of suspected unauthorized access.
• Passwords must be a minimum of eight characters and use a mix of uppercase as well as lowercase characters.
• To obtain further assistive security, users can utilize the self-enrollment system for two-factor authentication.
• Users will be encouraged to update passwords regularly and to access from more secure connections when possible.
• While the company takes considerable steps to enhance security, absolute safety from all dangers cannot be ensured.
• Users will be disconnected from accounts, without warning, if weaker security practices, such as use of public USB chargers and computer, become apparent.
• Account sharing and account transfer is strictly forbidden.

Financial Transactions and Banking

Australian anti-money laundering and counter-terrorism financing legislation governs all applicable financial transactions. We accept several forms of payment, such as bank transfers, credit cards, and select digital wallets.

This section details the limits and processing times for deposits and withdrawals on our platform.

• There are transaction limits depending on the account verification tier and the applicable regulations.
• Deposits are processed as soon as they are confirmed.
• Different methods of withdrawal each have varying processing times.
• Standard processing times can be anywhere between 24 hours for digital wallets, and 5 business days for bank transfers.
• Compliance verification may increase processing times further.

Payment Method Details

Gaming Rules and Fair Play

All results in the game are obtained through an approved Random Number Generator mechanism for fair play and result generation.

Game Integrity and Audit

We are committed to maintaining the integrity of our games through regular audits and transparency.

• Rules and regulations, pay tables, and returns to player rates are shown in all individual game interfaces.
• We conduct audits on our gaming software through an external testing lab on an ongoing basis to validate compliance with the Australian gaming standards.

Prohibited Activities and Fraud

Fraud, collusion, or any sort of advantage play is prohibited.

• Irregular betting patterns, attempts to exploit any of our software, and any other illicit behavior are recorded and are within our sophisticated fraud monitoring systems.
• Such behavior can result in an immediate investigation and suspension of account until resolution.

Game Malfunctions and Disconnections

This section addresses the outcomes of interruptions during gameplay.

• Games that are in an unfinished state after a player disconnects will be resumed by the system automatically.
• A malfunction of the service will result in all affected game results being voided.
• For progressive jackpots, maximum bet qualifications are a necessity.
• Maximum bet limits apply during bonus play.
• Separate acceptance of terms and conditions is required for participation in tournaments.

Bonus Terms and Promotional Offers

Promotional offers are subject to individual campaign rules and regulations.

This details the conditions that must be met before bonus funds can be withdrawn.

• When bonus funds are credited, the wagering conditions apply.
• These range from 20 to 40 times the bonus amount, and that varies with the type of promotion.
• The game type also determines the wagering contribution.
• For slot games, 100 percent contribution is required, while table games contribute a lower percentage.
• The promotional terms must be completed before customers can withdraw money.
• Promotional terms supersede standard terms in case of conflicts.

The company reserves the right to take action against bonus exploitation.

• Once users create numerous accounts to exploit bonuses by capturing duplicated rewards, bonuses can be withdrawn, and accounts can be banned without warning.
• For users who are impacted by these promotional offers, we will attempt to provide such users reasonable notice.
• Offers can be withdrawn, changed, or suspended without notice.
• Welcome bonuses require a deposit to qualify.
• Free spins expire after seven days if we do not state different service last.
• Maximum bonus betting limits are generally set between 2 and 5 dollars.

Responsible Gaming and Player Protection

The Company is devoted to the promotion and facilitation of responsible gaming and the mitigation of gaming-related harm.

Protective Measures Available

The Company offers a number of protective measures on its platform. These measures are available on the account dashboard and are effective immediately upon implementation.

• Self-set deposit and session time limits.
• Cooling-off periods.
• Self-exclusion.
• Daily, weekly, and monthly deposit limits available.
• Session time reminders after continuous play periods.
• Self-exclusion periods from twenty-four hours to permanent.
• Time and money spent are displayed as a form of reality check.
• Third-party exclusion requests are honored immediately.

Support and Staff Training

We collaborate with external services and train our staff to assist players experiencing problems with gambling.

• The Company has collaborations in place with several Problem Gambling Support Services, as a means of offering risk and harm gambling assistance to players.
• Members of the Company’s Support Team have also received additional training to identify and assist customers experiencing problems with gambling at a level that poses a risk of gambling harm.

Intellectual Property and Software Use

All content of the platform, including software, graphics, logos, texts, and audiovisual works, are protected by Australian and other international law of intellectual property.

User License and Restrictions

You are granted a limited and non-exclusive license to access and use our services for personal and entertainment purposes only.

• Any form of commercial use, reproduction, or distribution of our content is strictly prohibited.
• The license granted herein is for personal use only; no commercial use is permitted.
• Capturing screen images for personal use is approved.
• Use of automated programs or bots is not permitted.
• API access is available under a separate commercial contract.

Third-Party Content and Violations

This section addresses the rights of third-party game developers and the consequences of violating IP law.

• Third-party game developers continue to own all intellectual property rights to their game offerings.
• The Company operates as a legitimate distributor in compliance with licensing agreements.
• As a violation of copyright, unlicensed duplication, alteration and/or reverse engineering of video game software may lead to litigation.

Limitation of Liability and Dispute Resolution

To the fullest extent permitted by the Australian Consumer Law, our liability is strictly limited.

We are not liable to you for any indirect, consequential or punitive damages arising from the use of the platform. For any one incident, our liability shall not exceed the balance in the account at the time of the relevant incident.

Dispute resolution is a sequential process starting with direct customer service communication.

• Start by communicating directly with customer service.
• If the issue is not resolved within sixty days from the date of the initial complaint, the issue can be escalated to the internal dispute resolution team.
• The last steps for appeals are to seek services from the relevant alternative dispute resolution systems in Australia.

This section covers additional legal and contractual terms.

• 30-day notice on Major Changes to the Platform.
• Acts of God or other force majeure events will excuse the entity from performance obligations.
• Governing Law is the state of New South Wales.
• Waiver of class action applies to the extent permitted by law.
• The severability clause preserves the other provisions of this Agreement.