Privacy Policy

What Personal Data We Collect

There are a number of data categories that will be used to provide you with gaming services that are secure, customized, and compliant. The categories of data that are used are those that will satisfy the needs of account services and regulatory compliance, and those that are used to enhance the services.

We collect several categories of personal data to enable us to provide secure and customized gaming services and comply with regulatory requirements.

• Personally identifiable information such as name, DOB, sex, and nationality
• Information concerning finances, like bank information, credit cards, and transaction records
• Contact information like emails, telephone numbers, and places of residence
• Potential primary sources of identification issued by government entities
• Information obtained from users’ devices such as geolocation, type of browser, and type of operating system
• Gaming information such as the amount wagered, type of games played, and the total length of the gaming session
• Records of communications, including chats, emails, and customer service communications
• Location information obtained from the geolocation of the IP address and from the settings of the device used

How We Use Your Information

The gaming ecosystem uses your information in different ways. Your information is used to enable personalisation of gaming experience and to comply with gaming regulations and secure account with us. We also use your personal information to perform specific activities.

Your personal information is vital for managing your account, ensuring compliance, and enhancing the services we offer.

• Account management and creation
• Identity checks to comply with Australian gaming regulations
• Management of deposits and withdrawals
• Monitoring of gaming activities to ensure responsible gambling
• Reviewing your gaming actions to advance the services we offer and implement new improvements
• Customizing promotions tailored to your gaming interests and history

Data Sharing and Disclosure

We limit our data sharing and disclosure of personal information to very particular and outlined instances in this policy. We try to find and implement the least invasive option to accomplish our operational needs and legal requirements while also considering and balancing your privacy rights in this policy in our data sharing practices.

Personal information may be disclosed to third parties under strict conditions to fulfill legal and operational requirements.

• To Regulatory bodies and government authorities, as required by Australian gaming laws
• To payment processors and financial institutions, for transaction processing and fraud prevention
• To identity verification services and credit agencies, for compliance purposes
• To Third-party service providers under strict confidentiality agreements
• To legal authorities, as required by court orders or law enforcement investigations
• To business partners for joint promotional activities, with your explicit consent

We do not sell, rent or trade your personal information to third parties for marketing purposes, without your explicit consent. Every data sharing arrangement is subject to comprehensive privacy protection and privacy audits.

Data Security Measures

Your personal information is secured with the best data security protection in the industry, as safeguarding your information is our highest priority. We implement a multilayered approach to security combining various technologies and strategies.

Our comprehensive security strategy incorporates various methods for protecting your sensitive data, including technological safeguards and employee training.

• The information security access, control, and protection procedure, as well as employee training and awareness initiatives
• The use of sophisticated encryption methods for the transmission and storage of sensitive data
• The use of Secure Socket Layer technology for real-time data transmission during financial transactions
• The involvement of multi-factor authentication for the access of user accounts
• The regular review of security and the execution of controlled intrusion attempts by third parties
• The implementation of access control mechanisms that limit employee access to specific data based solely on the legitimate access needs of their roles
• The implementation of active monitoring systems to recognize and report irregular or unauthorized activities and probable security breaches
• The critical system functionality of routine data backups, restoring the systems to previous save points while also maintaining system integrity

Cookies and Tracking Technologies

Our site uses cookies and other tracking technologies to improve your gaming experience on the site, assess how the site is operating, and tailor content to your needs. Cookies help us learn about user preferences, improve the site, and present users with appropriate advertising.

We distinguish between essential and optional cookies based on their function. You have control over your cookie preferences, although some are necessary for core functionality.

• Essential cookies: These allow the site to function properly, which includes logging the user in, providing security and processing payments.
• Optional cookies: These help with analytics, advertising, and personalization.

Your Privacy Rights

Australian privacy laws provide you with certain rights regarding your personal information. We are happy to help you with exercising these rights in a simple and straightforward manner.

You have the following rights concerning the personal information we hold about you, which you may exercise by contacting our privacy squad.

1. Right to access personal information we hold about you
2. Right to rectify inaccurate or incomplete information
3. Right to request deletion of personal data, subject to retention for regulatory purposes
4. Right to restrict the processing of your information in certain circumstances
5. Right to data portability, concerning information you have provided
6. Right to object to processing based on legitimate interests
7. Right to withdraw consent to voluntary data processing activities

Requests will be acknowledged, and we will respond within the applicable time limits and explain the reasons, if any, on the rights you have requested, which may be exercised, but subject to any applicable legal or regulatory constraints.

Data Retention Policies

We will keep the personal information we hold on you for the purposes described in this policy and in accordance with Australian regulatory requirements. Our retention periods will depend on the type of data in question, the status of the account, and any specific legal requirements to which we are subject in the gaming industry.

Retention Period Examples

When the retention period is met, records are deleted or anonymized per policy.

Age Verification and Minor Protection

We offer our services only to customers over the age of 18 years, as required by Australian legislation. There are strict systems in place to prevent underage access to our services, as well as comprehensive measures to ensure the safety of unaccompanied minors with respect to gambling content.

We enforce age restrictions through a robust verification process and monitoring system.

• Age verification is completed at the time of registration through document verification and validation with third-party systems.
• Indicators of underage access are monitored, and attempts to circumvent any age restriction will not be tolerated.
• If we verify that an account is that of a minor, we will, by law, suspend the account, confiscate any available funds, and deploy further account protection measures.

Responsible Gambling Support

We use personal information to support responsible gambling programs, and in particular to identify customers who may require additional assistance. Our responsible gambling policy combines automated systems with human intervention to identify gambling behaviors that may require additional support, and to take further action.

• Confidentiality: This data is treated with high confidentiality and only revealed to employees with certified responsible gambling education.
• Analytics: Data analytics assesses parameters like high expenditure, extended periods of gambling, and abnormal betting behaviors.
• Interventions: When response profiles are triggered, we may enact temporary cooling-off periods, issue account education guides, or suggest third-party support specialists.

International Data Transfer

We are mainly based in Australia, although some business functions may entail moving some personal information to other countries.

Compliance and Safeguards

We adhere to Australian privacy laws when moving personal data, along with appropriate data protection safeguards.

• We ensure receiving countries have adequate privacy laws, or we bring in certain contractual data protection measures, including standard contractual clauses as recognized by Australian law.
• All data transfers are recorded, audited and retained to ensure they are within the security requirements applicable to the data processing in Australia.

Contact Information and Complaints

For privacy-related inquiries, concerns, or complaints, please contact our privacy specialists available through various means. We strive to ensure that all privacy-related issues are handled in a timely and open manner, allowing the opportunity to answer questions and resolve issues to everyone’s satisfaction. Our privacy team keeps comprehensive documentation of all queries and answers to assure the quality of the service and to enhance the privacy practices better.

If you feel your privacy concerns have not been addressed satisfactorily by us, you have the right to make a complaint to the Australian Information Commissioner. However, we encourage you to engage with us directly, as appropriate dialogue often resolves most matters.