Contact Us
Assistance with account inquiries, technical issues, and questions regarding gaming is provided by our support staff. For Australian players, we offer multiple support options while balancing the local gaming regulations and responsible gambling practices.
All correspondence is handled in accordance with the Australian Consumer Law and gaming compliance regulations.
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Support Options
Support personnel provide assistance that may include but is not limited to, gaming questions, support questions, technical problems, or account management. We have unlimited support for all Australian players through various communication channels.
| Contact Method | Availability | Response Time |
|---|---|---|
| Live Chat | 24/7 | Immediate |
| 24/7 | 2-4 hours | |
| Phone Support | Daily 8AM-10PM AEST | Immediate |
Email: [email protected]
Delay for Response and Types of Support
Support staff separate issues for more effective processing of support requests. Each category of inquiry has a specific delay for response to ensure timely and efficient service. Withdrawal requests and account verifications are processed during business hours and given priority over others.
This table outlines the specific delay you can expect for a response based on the category of your support request.
| Inquiry Type | Response Delay | Additional Notes |
| Technical problems and questions regarding gameplay | Immediately | We will respond to chat immediately. |
| Management of accounts and questions regarding payments | Within 24 hours | We will reply to you within 24 hours. |
| Support for responsible gambling and account restrictions | Same day response | You will receive a copy of the original request. |